At PharmaOffshore (https://pharmaoffshore.shop/), we strive to provide a hassle-free cancellation process for our valued customers. We understand that circumstances may change, and we want to ensure that you have the flexibility to cancel your package when needed. Please take a moment to familiarize yourself with our cancellation policy to ensure a smooth experience.

1. 1. How to Cancel Orders: Canceling an order on our portal is a straightforward process. You can easily initiate the cancellation online. Alternatively, if you prefer, you can call our helpline number to cancel the order. In both cases, we kindly request you to provide a cancellation reason to help us improve our services.

1. 1. Cancellation Approval and Refund Process: Upon receiving your cancellation request, our team will review it to ensure that it meets the terms and conditions of our cancellation policy. If the request aligns with our guidelines, you will receive a cancellation invoice from us.

For refunds, we process the payments directly back to your account. Please note that we do not provide refunds in cash or through drafts. To facilitate the refund process, we require you to provide your bank account number and relevant information. However, we cannot be held liable if the provided bank account information is incorrect or invalid.

3. 3. Refund Processing Time: Once your cancellation is approved, we aim to process the refund as promptly as possible. However, please note that it may take a minimum of 7 working days from the date of your online cancellation request for the refund to be processed. In some cases, delays in the banking system may occur, and we advise you to contact your bank if the refund is not credited within the stipulated time.

3. 3. Non-Refundable Charges: We would like to clarify that certain charges, such as taxes, customs duty, or any other government-imposed fees as per the taxation rules in your country or state, are not refundable. We regret that we cannot be held liable for these charges.

3. 3. Cancellation Scenarios: You may cancel your order in the following scenarios:

a. Product Out of Stock: If the medicine you ordered is not available in our current stock, we will automatically cancel your order. We may try to fulfill partial orders if possible.

b. Non-Receipt of Payment: If you do not make the payment for your order within 24 hours of placing it, we reserve the right to cancel the order automatically.

c. Delay in Order Delivery: If you find the delivery time excessively long and are dissatisfied with our courier and logistics service, you can place a cancellation request during the transit. However, in some cases, partial refunds may apply if the package has already reached the customs center in your country.

d. Wrong Product Delivery: If you receive a wrong brand or incorrect dose of medicines, you have up to 7 days from the delivery date to reach out to us and place a cancellation and refund request.

e. Tampered Product: In the unfortunate event of a tampered product, please inform us within 7 days of delivery to initiate a cancellation and refund request.

We hope this policy clarifies the cancellation process at PharmaOffshore (https://pharmaoffshore.shop/). If you have any questions or require assistance, feel free to contact us. Our team is available 24/7 to assist you.

Please note that this policy is legally compliant for visitors from the United States and internationally.

Date updated: 2023-10-13